I wanted to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to many hassle to locate me An additional flight and also to reroute my luggage. Gary was pleasant and helpful and tranquil, and I really appreciated how tricky he worked to help me.
I've had awful activities with american Airways. i can’t even rate their shopper service since it is way below a 1 star. customer relations Associates are impolite, quick, and unfriendly.
Undeniably feel that which you reported. Your favorite cause seemed to be on the net The best variable to remember of. I say for you, I definitely get irritated concurrently as other folks think about problems they plainly usually do not figure out about.
My family just traveled from Boston MA to Charlotte NC and had a horrible working experience boarding the airplane. Both equally my small children have disabilities and we had been created to board the aircraft past. I am not happy with how your airline treats youngsters with disabilities. A policy alter needs to be built.
American Airways Customer service hotline is well accessible and purchaser friendly. Regrettably, you have to hold out approximately 2 minutes to speak with a shopper service agent. You have to pay attention to a protracted speech regarding current updates.
I also wish to touch upon the wonderful service AA presents for the handicapped. I'm 84 many years previous and now want wheelchair guidance for getting all over inside the airports. I had been amazed and delighted at the support I gained, and also at the attitudes on the those who assisted me Along with the wheelchair assist, as well as the motorists on the handicap carts in Charlotte airport. They ended up all so helpful and really friendly in addition.
I Hope matters don’t get cancelled on the last second. Myson is a storm watcher, and is also worried as I'm. My mom is owning medical procedures next 7 days and expects me there Secure and audio. You should maintain that in mind. I am intending to do my share of praying and hope this tends to work out.
I have been touring with American Airways for quite some time now and am now pretty shocked in a recent occurrence. I'd just gotten again from holiday vacation to realize that my suitcase was missing. American Airlines advised me I was alleged to get it again the next day, nevertheless I only obtained it two times later on and located that my suitcase were ripped open and ruined.
When checking in at IAH, the employees driving the AA desk ended up all chatting and referring to vacation. They appear aggravated that we experienced so many bags. The additional operate was receiving inside their way. This wasn't the way I predicted to begin my vacation.
My spouse And that i had a flight leaving Richmond Virginia having a final location of Seattle Washington. We're aware of flying and experienced flown other Airways earlier that 7 days about to and from various Places. We experienced all our information and facts and went to utilize the American Airlines kiosk to print our boarding passes. The kiosk didnt talk to if those people who are flying are navy staff so we began above and waited in line to talk to the consultant for the counter. When we were up within the counter we informed a Woman at the rear of the counter that my partner is from the army and we had two baggage to examine in. Thats after we were being educated that our bags the place over fat and It will be 250$ extra. other We requested for the Woman to point out us wherever the package deal pricing is published. She was unable to deliver that details and went on to inform us we could glimpse it up ourselves. My partner that is enlisted within the U.S. Coast Guard hasn't had to pay for added or any volume for baggage, on orders or personalized. My husband gave her the 250$ and that is when the agent we were Talking with quickly turned pretty impolite and threatened to terminate our overall flight.
I had been distressed by the occasion — I'd medications in that baggage, and was most anxious about obtaining it shipped.
I would like to make this report back to you. I used to be amazed which i was not able to come up with a report by phone. Sallianne Dale
Previous, allow me to clarify that if you inquired about an approaching or current vacation, we question that you just contact our Reservations personnel, who can be found 24 hrs each day and will be in a far better place to answer questions on your excursion. During the U.S., the toll-totally free amount is
I tried to make reservations for a close-by hotel as a result of your Airline Accommodations services just to master that there have been no vacant rooms readily available. I had been left to affix the rest of the displaced passengers to slumber within the airport terminal on a cot using a blanket and pillow. I am appalled that during the 21st Century, I needed to working experience this volume of humiliation.